Refund Policy

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At Naginex Traders, we take pride in offering high-quality, fresh, and frozen beef cuts. Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, such as receiving damaged or spoiled products, we will provide a refund or replacement, as appropriate.

To request a refund or replacement, please contact us within [1-12] hours of receiving your order, providing clear evidence (e.g., photos) of the issue. Once we verify the issue, we will process your request accordingly.

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Refund Eligibility Criteria:

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• The product must be damaged, spoiled, or incorrect upon arrival.

• The request for a refund or replacement must be made within [1-12] hours of delivery.

• Evidence (such as photos) of the issue must be provided.

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Refunds will be issued via the original payment method, and any shipping costs are non-refundable.